Refund Policy

Effective Date: [01/05/2025]

At I-SOFT SOLUTIONS (INDUNIVA SOFTWARE SOLUTIONS), we strive to deliver the highest quality digital solutions and services. Please review our refund policy carefully before making any payments.

1. Payments and Gateways

We may use various third-party payment gateways integrated through platforms like Zoho, Zoho CRM, and other SaaS-based invoicing and CRM solutions to accept payments from our clients. These are secure and industry-standard systems trusted worldwide.

If you have any doubts regarding the authenticity of a payment request, invoice, or transaction, we encourage you to contact us directly before proceeding with the payment. You may reach us via:

2. Refund Eligibility

Refunds are only considered under specific conditions:

  • Services were not delivered as per the mutually agreed project scope.

  • A formal written request is submitted within 7 days from the date of service delivery or payment.

  • No significant customization or development work has already been completed.

3. Non-Refundable Items

  • Custom software development projects, once initiated, are non-refundable due to resource and time allocation.

  • Subscription or license fees paid to third-party vendors on your behalf are non-refundable.

  • Any service or product that has already been delivered or consumed is not eligible for a refund.

4. Dispute Resolution

If you are not satisfied with the service or believe there is an error in billing, please notify us immediately. We will work with you in good faith to resolve the matter quickly and fairly.

5. Processing Time

Approved refunds, if any, will be processed within 7–14 business days via the original method of payment, subject to payment gateway timelines and terms.

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